At Emfabia, we want you to be completely happy with your purchase. We carefully select and prepare our products to make your special moments even more beautiful. If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.
1. Eligibility for Returns
You may request a return or replacement if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is missing an important part or item from your order.
- The product received is significantly different from the product description or images shown on our website.
To be eligible for a return, the item must generally be unused, unworn, and in its original condition and packaging.
Return requests should be submitted within 7 days of receiving your order.
2. Non-Returnable Items
Due to the nature of certain products, some items may not be eligible for return or refund, including:
- Personalized or customized products made specifically for you.
- Custom mehndi designs or personalized wedding items.
- Products that have been used, worn, washed, altered, or damaged after delivery.
- Items returned without their original packaging where the packaging is necessary to protect the product.
- Clearance, sale, or promotional items, where specifically stated on the product page.
- Digital products or downloadable content, once accessed or downloaded.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
3. Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number.
- Your name and contact details.
- Clear photos of the product.
- Photos of the packaging, if it was damaged during delivery.
- A short description of the issue.
We may request additional information or photographs if needed.
Once we review your request, we will let you know whether the item qualifies for a replacement, return, or refund.
4. Wrong Item Received
If you receive an item different from the one you ordered, please contact us within 7 days of delivery.
After verification, we may provide a replacement with the correct item or offer another suitable resolution.
If the incorrect item was sent due to an error on our part, InFabia will cover the applicable return and replacement shipping costs.
5. Change of Mind
We understand that sometimes you may change your mind after placing an order. However, returns due to a change of mind are only accepted if the product is eligible for return and has not been used, customized, damaged, or altered.
Certain products may be excluded from change-of-mind returns because of their personalized or made-to-order nature.
6. Customized and Personalized Orders
Customized and personalized products are created specifically according to the customer’s requirements.
Because of this, customized or personalized items generally cannot be returned or refunded due to a change of mind or incorrect customer-provided information.
Please carefully check names, spellings, dates, colors, sizes, and other details before confirming your order.
If a customized product contains an error caused by InFabia, please contact us and we will review the issue and provide an appropriate solution.
7. Return Process
To request a return, please contact our customer support team with your order details.
Please include:
Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos/Videos: Where applicable
Our team will review your request and provide further instructions if the return is approved.
Please do not send products back without contacting us first. Unauthorized returns may not be accepted.
8. Return Shipping
If the return is required because:
- We sent the wrong product;
- The product arrived damaged;
- The product is defective; or
- The issue was caused by an error on our part,
we may cover the applicable return shipping costs.
For returns requested for other reasons, including an eligible change of mind, the customer may be responsible for return shipping costs.
Shipping fees are generally non-refundable unless the return is the result of an error on our part or another qualifying issue.
9. Refunds
Once your returned item has been received and inspected, we will notify you about the status of your refund.
If your refund is approved, the applicable amount will be processed using the original payment method where possible.
The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.
Please note that original shipping charges may not be refundable unless the return is due to an error, damage, or defect attributable to InFabia.
10. Replacement
Where appropriate, we may offer a replacement instead of a refund.
Replacement availability depends on product availability. If the same product is unavailable, we may offer an alternative solution, refund, or store credit where applicable.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests can only be accepted before the order has been processed, customized, prepared, or shipped.
Once a customized or personalized order has entered production, cancellation may no longer be possible.
12. Late or Missing Refunds
If you have been approved for a refund but have not received it within the expected processing period:
- Check your bank or payment account again.
- Contact your payment provider or bank.
- Contact InFabia so we can assist you in checking the refund status.
Processing times may vary depending on the payment method and financial institution.
13. Exchange Policy
We may offer exchanges for eligible products depending on product availability.
Items must meet our return conditions and should be unused and in their original condition.
Personalized or customized products generally cannot be exchanged unless they are defective, damaged, or incorrectly produced by InFabia.
14. Product Differences
We make every effort to display product colors, designs, and details as accurately as possible. However, slight variations may occur due to:
- Screen and device settings.
- Lighting conditions during photography.
- Handmade or handcrafted production.
- Natural variations in materials.
- Availability of particular decorative materials.
Minor variations that do not materially affect the product may not qualify for a return or refund.
15. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us.
Emfabia
Website: emfabia.com
Email: [Your Support Email]
Phone/WhatsApp: [Your Contact Number]
Business Address: [Your Business Address]
We are always happy to assist you and make your shopping experience with InFabia as smooth and enjoyable as possible.
Important Note
This policy is a website-ready template. Before publishing it, replace the bracketed contact details and make sure the 7-day period, cancellation rules, shipping responsibility, and refund method match your actual business practices and applicable consumer laws.
